Privacy Policy

Last updated: January 2026

At StemBiotech, we are committed to protecting your privacy and handling personal information in a manner consistent with healthcare and biotechnology standards. This Privacy Policy explains how we collect, use, and share your information when you visit our website or use our cord blood banking, stem cell preservation, or related regenerative medicine services.

Information We Collect

We may collect the following types of information:

1. Personal Information

Contact Information: Name, email address, phone number, postal address.
Account & Service Information: Information you provide when you request information, register for services, complete forms, or communicate with us about cord blood banking, stem cell preservation, or other offerings.
Health-Related Information: Limited health or medical information you or your healthcare provider choose to share with us in connection with our services. We handle this information in alignment with applicable privacy and health information laws.

2. Usage Data

Cookies and Similar Technologies: We use cookies and similar tools to help operate the site, remember your preferences, and understand how our website is used.
Analytics Data: Technical information about your visit, such as IP address, browser type, device identifiers, pages viewed, time spent on pages, and referring/exit pages.

3. Payment Information

If you make a payment through our website, we collect payment details (such as credit card or other payment method information) necessary to complete the transaction. Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our servers.

How We Use Your Information

We use the information we collect for purposes such as:

Service Delivery: To provide, manage, and support cord blood banking, stem cell preservation, and related services you request.
Communication: To respond to inquiries, schedule or confirm services, send administrative information (such as policy updates, confirmations, and notices), and support your account.
Compliance and Safety: To help meet legal, regulatory, and quality obligations associated with healthcare, laboratory operations, and data protection.
Website Operation and Improvement: To operate, maintain, and improve our website, digital tools, and user experience, including through analytics.
Information and Education: To share relevant, non-promotional educational content about stem cells, cord blood banking, and regenerative medicine, where permitted by law.

Where required, we rely on your consent or other lawful bases (such as performance of a contract or compliance with legal obligations) to process personal information.

Sharing Your Information

We do not sell or rent your personal information. We may share information in the following situations:

Service Providers and Contractors: With third parties that support our operations (for example, IT providers, secure data hosting, payment processors, courier and logistics providers). These parties are required to use the information only to perform services for us and to protect it appropriately.
Healthcare Partners: With physicians, clinics, hospitals, or other healthcare professionals involved in coordinating services at your request or with your authorization, where applicable.
Legal and Regulatory Requirements: When required to do so by law, regulation, court order, or governmental request, or when we believe disclosure is necessary to protect rights, safety, or the integrity of our services.
Business Continuity: In connection with a merger, acquisition, reorganization, or similar event, subject to appropriate safeguards.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Despite these measures, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with legal, regulatory, and contractual requirements, or as otherwise permitted by law.

Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct or update inaccurate or incomplete information.
Deletion: Request deletion of certain personal information, subject to legal and contractual obligations (for example, records related to clinical or laboratory services may need to be retained for specific periods).
Restriction or Objection: Request that we limit or stop certain types of processing, where permitted by law.
Data Portability: Request a copy of certain information in a structured, commonly used format, where applicable.
Marketing Preferences: Opt out of non-essential communications by following unsubscribe instructions in emails or contacting us.

We may need to verify your identity before responding to certain requests. Some rights may be subject to limitations under applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Help the website function properly.
Remember your preferences and settings.
Understand how visitors use our site to improve its content and usability.

You can usually set your browser to refuse or disable cookies, or to notify you when cookies are being used. If you choose to disable cookies, some features of the site may not work as intended.

Children’s Privacy

Our website and services are intended for adults and for parents or legal guardians making decisions about cord blood banking and stem cell preservation. We do not knowingly collect personal information online directly from children.

International Visitors

StemBiotech is based in California, United States. If you access our website from outside the United States, your information may be processed in countries that may have different data protection laws than your country of residence. We take steps designed to ensure that appropriate protections are in place where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, you may contact us at:

Email: privacy@stembiotech.com
Mailing Address: StemBiotech, Privacy Office, California, USA

If you are in a region that provides for escalating unresolved privacy concerns to a supervisory authority, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.